Return and Refund Policy

 Our woodworkers labor to make each handcrafted piece exactly as requested. All furniture purchases are made to your specifications. As such, please review your order to verify that it is correct and to be certain that your choice of furniture will fit into its intended room, through all doorways and stairways.Please inform us within 10 days of receiving your furniture, if you decide that you want to return an item. Due to each piece being made to order, there is a 20% restocking fee. Any shipping charges are not refundable. The item must be returned in its original condition (unused). After inspection of the returned item, Jaza Designs will issue the refund less restocking fees. Taxes will be refunded in accordance with state and local laws. Refunds will be issued with a corporate check will be issued. The process may take two to four weeks. Exceptions to Return Policy

• Shipping damage is not covered under this policy. Our furniture is insured for shipping, and we will ensure that any shipping damage is resolved to your satisfaction. 
• Manufacturer defects are not covered under this policy. We stand behind the workmanship of our furniture and provide a warranty.
• We offer returns on our indoor and outdoor furniture only. All other sales are final.
• We offer returns on furniture delivered within the contiguous United States only.
• We do not accept returns of furniture with C.O.M. (customer’s own material).
• Furniture that is customized beyond the many options already available on our website is not returnable.
• Large commercial orders are not returnable.
• We do not offer exchanges. You may return one item and purchase something else, but we will not exchange one item for another.